Question 1

How do I use Nudie Beauty solid bubble bath?

Accepted Answer

To use Nudie Beauty solid bubble bath, break or chop the bar into pieces and hold or crumble it under a running faucet. As the product dissolves, the running water will create fluffy bubbles. Agitating the water with your hands can help build more bubbles. Each bar can generally produce up to four baths. Start with a smaller amount and add more as needed to avoid using too much product. Refer to the labeling for specific usage rates as some bars may yield more baths than others.

Question 2

Are Nudie Beauty products vegan and cruelty-free?

Accepted Answer

Yes! All Nudie Beauty products are cruelty-free and Certified Vegan. We ensure that no animal-derived ingredients are used in our formulations, and we do not test on animals.

Question 3

Do I need to add damage and loss cover to my order?

Accepted Answer

Australia Post now include insurance for all deliveries, up to $100. If your order exceeds this value and are wanting additional cover, please contact me at nudiebeautyau@gmail.com or via the Contact page to arrange :)

Question 4

Do you accept returns?

Accepted Answer

Yes. Please see the Shipping & Returns page for more details.

Question 5

Are Nudie Beauty bath bombs safe for kids?

Accepted Answer

Yes! Nudie Beauty bath bombs are free from toxic ingredients including SLS, sulfates, synthetic fragrances, and parabens, making them safe for children. Additionally, our products are naturally scented with essential oils and do not contain plastic-based glitters.

Question 6

When will I receive my Nudie Beauty order?

Accepted Answer

Orders are typically dispatched within 1-2 business days from confirmation. For standard shipping, expect delivery within 5-10 days. If you choose express delivery at checkout, your order should arrive within 1-3 days.

Question 7

Refunds

Accepted Answer

Once your return is received and inspected, I will send you an email to notify you that we have received your returned item and notify regarding the approval or rejection of your claim.
 
If approved, your refund will be processed, and the product price will be reimbursement to your original method of payment. The processing of the refund may a couple of days, and will not include a reimbursement of the original shipping fee.

Question 8

Faulty Items

Accepted Answer

Items may be replaced if faulty. If a product is defective, immediately take a photo of your product in it’s original packaging and send to nudiebeautyau@gmail.com, along with your order number and date of arrival.

Question 9

Returning Sale Items

Accepted Answer

Only regular priced items may be refunded. Unfortunately, item an item on sale due to clearance cannot be refunded.

Question 10

Shipping and Returns

Accepted Answer

To return your product, you please send an email to nudiebeautyau@gmail.com, titled "Return [Order Number]". After reviewing the email, information will be provided regarding the shipping address for the return.
 
The shipment costs involved in sending the products back are at the responsibility of the customer. Shipping costs are generally non-refundable, but if the order was originally purchased through PayPal, you may be able to claim the costs back. If you receive a refund, the cost of the original shipping will be deducted from your reimbursement.

Return Policy